Public Safety Dispatcher Courses
Domestic Violence for Public Safety Dispatchers
Sexual Assault for Public Safety Dispatchers
Domestic Violence and Sexual Assault for Public Safety Dispatchers (COMBO Offering)
Advanced Communications Training Officer (ACTO)
Records Courses
Records Clerk
Records Supervisor
GTA Partner Agency Courses
IXII Group
*All courses listed below will be held at RTC. Registration for these courses is directly through IXII Group at www.ixiigroup.com
Tactical Dispatch – The 24-hour course is designed to provide skills and tools needed in the handling of a tactical incident by law enforcement dispatchers, both from within the Dispatch Center as well as deployed to the field. The course will focus on types of events, event management, resource allocation and various types of tactical incident teams, tools, and resources. Practical skills taught will include, plotting and diagramming, perimeters, fundamentals of command post operations and incident management, as well as scribing and documentation.
POST CCN: 1281-24093-24-001 POST Plan IV Tuition: $349
UPCOMING COURSE @ GTA – October 16-18, 2025
Dispatch Fundamentals of Supervision – The objectives of this 8-hour course are to enhance the fundamental skills required of civilian supervisors. The course will cover scheduling, staffing, the discipline process, evaluations and new employee training and mentoring.
POST CCN: 1281-31024 POST Plan IV
Dispatcher Role in Mass Casualty Incidents – A course designed for experienced public safety dispatchers and their role in mass casualty and fatality incidents. We see it in the news nearly every day and it affects our communications centers. Are you prepared?
POST CCN: 1281-30911 POST Plan IV Tuition: $125
Dispatcher Active Shooter Situations – This 8-hour course is for dispatchers of all experience levels. It guides them through an active shooter incident. The class begins as the first call comes into the communications center and takes students through the process of gathering critical information, making the initial dispatch, maintaining officer and citizen safety, as well as, the impact on the center. This course is designed to help prepare dispatchers for this type of chaotic event.
POST CCN: 1281-30911 POST Plan IV Tuition: $125
Crisis Negotiations for Dispatchers – This course is designed for public safety dispatchers to have an understanding of hostage negotiation principles, various roles, responsibilities and challenges a dispatcher may face in such a situation, techniques used by negotiators, field unit response, techniques for dealing with the aftermath.
POST CCN: 1281-30875 POST Plan IV Tuition: $125
Dispatcher Bullying – This 8-hour course is designed to increase awareness of bullying in the dispatch workplace. Students will use critical thinking skills and learning activities to assess bullying behaviors. The goal of this course is to provide the tools for Dispatchers, Trainers, Supervisors, and Managers to be able to manage bullying situations in the workplace.
POST CCN: 1281-12437 POST Plan IV Tuition: $125
Dispatcher Terrorism Awareness – This course will provide dispatchers with a basic awareness and understanding of how to professionally recognize and manage a terrorist incident.
POST CCN: 1281-30947 POST Plan IV Tuition: $125
Dispatcher Ethics & Leadership – This course provides the public safety dispatcher with an understanding of their leadership style, leadership role, leadership concepts, and practices within a public safety communications environment.
POST CCN: 1281-31039 POST Plan IV Tuition: $149