Confronting Negativity: How to Deal with Challenging Situations and Difficult People

Course Description

A presentation on how to keep your calm when others are trying to manipulate, challenge and/or push you.  These can include bullies, control freaks, nay-sayers and know-it-alls.  And let’s not forget the ones who feel entitled because they “pay your salary! “

Special attention will be given to dealing with chronic negative people.   The ones who poison the environment and sow seeds of dissension and low morale.   Negative people seduce others into their negative games and choke off healthy communication.  They obstruct the positive efforts of co-workers to do quality work and will drain the energy of coworkers, supervisors and managers.

Course Topics

  • The dynamics of anger
  • Four triggers of anger
  • Ways to recognize a person who is mentally disturbed and intervene
  • Techniques that can be used in hostile or angry situations

Course Fee: $160

Cancellation Policy: Cancellations received more than ten (10) business days prior to the start of the class will not be charged. If payment has already been made, it will be refunded. Cancellations received ten (10) or less business days before the start of the class will be charged at full price. This late cancellation charge compensates RTC for the non-refundable costs incurred prior to the start date of the course.
No Shows: A No Show on the day of the class will result in a full charge for the class.