Any dates listed for this course are with the intention of holding the class in-person unless shown otherwise. However, given the current travel restrictions for agencies, and the unknowns of future planning, this course may be presented in an online live format on any of the dates listed. We will do our best to notify all students and training managers at least 30-days prior to presentation if the course will be moved from in-person to online. 

Course Description

This five-day program has been developed for records supervisors and managers to help them prevent situations which could result in department or personal liability and to improve their supervisory skills.

Course Topics

• Record Supervisor Role & Responsibilities
• Customer Service
• Legal Update
• Procedures and strategies for preventing liability
• Public Records Act
• Responding to Subpoenas
• Statistical & Mandated Reporting
• Communication Techniques
• Building Resiliency
• Personnel management strategies
• Performance Evaluation & Employment Rights

Course Certification Number: 9070-41710
Course Certification Hours: 40

Course Fee Information: $625

POST Reimbursement Plan IV: Tuition for POST reimbursable agencies is $625. Travel reimbursement is available via Training Reimbursement Request (TRR).

Non-Reimbursable agencies: Tuition is $625. There is no reimbursement for tuition, travel and per diem.

Cancellation Policy: Cancellations received more than ten (10) business days prior to the start of the class will not be charged. If payment has already been made, it will be refunded. Cancellations received ten (10) or less business days before the start of the class will be charged at full price. This late cancellation charge compensates RTC for the non-refundable costs incurred prior to the start date of the course.

No Shows: A No Show on the day of the class will result in a full charge for the class.